I'd like to start off by apologising for the recent admin absence. Between holidays, people going away, work on trying to improve our framework and a little bit of needed time away, we're back. Properly.
To start off, I'd like to assure you that all things that have caused loss of subscription time will be addressed.
Tickets: The ticket system was a mess, with a multitude of repeat requests, making it literally impossible to answer queries once we got back. I've gone ahead and closed all open tickets, and I encourage you all to please re-open the ticket if you had an issue. Your previous ticket will be visible, and we will be able to determine how much time you've lost due to our absence.
Please note that we are thinking of a re-vamp of the ticket system and it's currently quite cumbersome and will basically strip people away from getting help in certain situations.
Please ensure that you consolidate your issues into one ticket to avoid it getting out of control.
I hope the EAC and BE changes that have been implemented and are coming soon will show you that we've not in any way given up, we just took a hiatus, and now we'll be back to full capacity.
Please bear with us while we attempt to make some much-needed changes on here. After lengthy discussions we've realised that our structure needed some changes, and we will be implementing those changes in the coming weeks, and anything you need to know will be communicated.
Once again, please accept our apologies for the time it has taken us to get our thoughts and ideas together and to get back to servicing you at 100%.
We'll make it up to you :).