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Help me with my compensation

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I bought the rust level 2 cheat for 1 month. December 14 after 3 days there are lots of reports regarding the ban, then at December 18 it is changed to testing, ever since then i haven't used the cheat due to it being detected. I expect to have near 27 days of compensation since i only did use 3 days of my subs. Please help. Thank you. I already did have a support ticket with evidence that i bought subs on December 14, 2019 take note i bought the cheat whilst it is undetected, (green questionmark).

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